Refund policy

Returns:

We offer a 30 day return policy on all scales if for some reason you’re unhappy with your purchase. Buyer pays return shipping and must be returned in original condition to receive a full refund.

Refunds:

We offer refunds if for some reason you received a set that includes manufacturing flaws.

Manufacturing Flaws include:

  • Substantial bubbles in the resin for hybrid scales or cast resin segments

  • Improperly glued segments (visible gaps in glue line)

Manufacturing Flaws DO NOT Include:

  • Unfilled pores / cracks in burl.

    • Burl is a natural substance and thus imperfect. It can sometimes contain bark inclusions, large pores, and sometimes cracks. Stabilization will help fill some of these imperfections and prevent further cracking under normal conditions but is not bulletproof. We do our best to fill large voids if we see them but some will get by us. if you do see a void you’d like to address, we recommend filling them with CA glue (Super Glue) between final shaping and sanding. We use a Black CA by StarBond in the shop.

  • Breakage

    • We will not refund sets that break while being worked.

    • Hybrid knife scales can often break at the bond between the burl and resin. We recommend using caution while profile cutting, drilling, and pin setting.

    • Segmented Knife scales are very fragile before they are glued to a tang. We recommend using caution while profile cutting, drilling, and pin setting. We also recommend setting a pin in each piece of wood and the resin section of our hybrid scales to lessen the chances of a piece being broken away from the knife in case of a drop.

We recommend storing your scales indoors in a safe place before they are used. While all of our wood is stabilized, extreme temperature and moisture changes can effect some sets. Especially mixed media sets like wood/resin segmented knife scales.

Shipping Issues:

If your knife scales are lost or broken in the mail please reach out to us for a refund or replacement scales. We treat replacement scales as rushed custom orders. Turn around time on those is about 3 weeks.